Advertising

Ad Copywriters: Scourge of the English Language, or Its Saviors?

Scolding Granny

Just about everyone can write. And just about everybody wants to weigh in on advertising and web copy. Most suggested edits are factual, and we receive them with open arms. Other comments are more subjective. They’re weasel words to avoid making a strong claim that isn’t or hasn’t been proven true, i.e. “The best in its class for trucks over 2,000 pounds with calfskin upholstery.”

But the most damaging, by far, are those from the self-righteous grammarians. They shake their fingers and scold about dangling modifiers, coordinating conjunctions at the beginning of a sentence, and sentence fragments. The latter being the axis of all evil. These are the so-called lovers of the language who smugly put copywriters on the level of goons who intentionally deprive Bolivian children of their food.

Let’s get two things straight: 1. You’re wrong, and 2. You can’t be a lover and protector of the language unless you love and protect all of the language. Capiche?

What’s Up with All the Fragments?

The editorial guidelines of most academic publications forbid the use of sentence fragments. But when the cat jumps on them in the middle of the night, they say “What the hell?” In real life, the chairman of the medieval studies sprays fragments just like the rest of us. Even at the annual professor block party.

Language Percolates from the Spoken Word

Marshall McLuhan said, “The medium is the message.” And you’ve probably noticed that print is no longer the dominant medium. And our speech is shaped by texting, Tweets, blog updates, and instantaneous communication to any place on the planet. The suggested length for a sentence in most newspapers is 14 words. Our speech, OMG, is time compressed.

If you’re serious about evaluating ad or web copy, read it out loud. If it sounds right, it probably is.

Language reflects the culture. Class distinctions, racial and sexual biases, are fading. We don’t call women girls, gay people homos, and home designers no longer list the main bedroom as the “owner’s suite.” We no longer swap bon mots in the language of the Bard, either. If we did, we’d be in for a beat down in a back alley.

The Message Matters, So Write Like It

Brush up on the famous grammarians, Strunk and White, and you’ll hear an insistence on using grammar and punctuation to clarify meaning. Clarifying meaning is what we do in marketing. If something in copy does not intensify meaning, we should blast it with a red pen.

Advertising doesn’t drive the English language, South Park does. So apologies to all the unyielding grammarians out there, we don’t work for you. People like people who echo their vibe, language and values. It’s hardwired into our brain. Copywriters work for consumers. And the good can change the tone of copy like a chameleon, and create a voice for a brand.

Good grammar is our tool for achieving clarity, but we’re not enslaved by it.

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Web Design

How your Awesome Looking Web Site is Tricking You

web design post on web browser compatibility

When it comes to web design and development, what you see is most definitely not what you get.

Before writing any code, the client reviews design layouts to show what the website will look like. Unfortunately people tend to treat these the same way they treat print proofs. They think once they sign off on the web design comps, that is EXACTLY what the website will look like. The problem is that not everyone is looking at your website with the same operating system, web browser, screen size, or pixel density.

All browsers are not created equal.
Although browsers should conform to W3C standards, they are not required to. Complicating matters further, the W3C standards are always evolving and expanding. But the browser companies decide when and how they implement these changes. Each browser interprets the same set of code slightly differently. For instance, Internet Explorer will optimize it for Windows while Mobile Safari will optimize it for the iPhone. Sometimes these different interpretations are barely noticeable and other times they are very dramatic.

Complicating matters even further, there are always multiple versions of a browser being used at any given time. For instance, Internet Explorer 8, 9, and 10 are currently being used. Each version displays the same web page very differently.

Test. Test. And test some more.
It’s crucial to test your website in multiple browsers and versions of each browser. It can be a daunting task, but with a good strategy and some technology, any pain is totally worth it.


Step 1) Know yourself.

Empty your mind, be formless. Shapeless, like water. If you put water into a cup, it becomes the cup. You put water into a bottle and it becomes the bottle. You put it in a teapot, it becomes the teapot. Now, water can flow or it can crash. Be water, my friend.”
― Bruce Lee

The first step is to change your perspective. Separate design and content. What happens to your precisely designed desktop website when it’s displayed on the small screen of a mobile phone? Does the content reflow to use the small space? What happens if the user has vision problems and increases the font size to 30pt? The design must be flexible. You can either create a website that flows like water to take on the shape and size available or you can demand a rigid, pixel perfect design that will “crash.” Don’t waste time making sure that a line break hits properly in all 20+ browser iterations. It might work for a while…until a new browser version comes along. But think of the time and money you wasted and what you could have invested in better marketing or content. This doesn’t mean compromising your design. But you will need to stop treating website design like print design. It’s a different medium with different challenges and requirements.

Step 2) Know your audience. Look at your current website analytics and see what browsers your customers are using. How much traffic comes from mobile devices? How many customers are using Internet Explorer?

You should also view global usage breakdowns per browser. It’s important to know the most popular browsers and what version of those browsers are used most. Compare those stats to your web analytics.

We’ve found that global trends don’t always match up to vertical market usage. For instance, Internet Explorer 8 usage is 5.5% globally. But you may find that in your vertical market that Internet Explorer 8 usage is over 30%. Armed with this information, you’ll be able to easily determine how much effort you need to put into dealing with browser quirks.

Step 3) Know thy enemy. Every browser has its quirks. As stated earlier, every browser translates and displays the same code differently. Know the differences or find someone who does.

Step 4) Know the tools of the trade. There are a number of tools (free and pay) available for testing your website on multiple operating systems and browsers. Some will provide a screenshot of your page in each browser.

Quirktools
Browser Shots
Browserling

Others diagnostic sites test your site live. You log in and select the operating system and the browser version to test the page. For instance, you could select Windows 7, Internet Explorer 9. This type of solution is great for testing customer processes like a shopping cart checkout.

Browsercam
Sauce Labs
Adobe Edge Inspect

It’s essential that your website looks great for all your customers, and with the amount of fragmentation in the browser market, browser testing is a must. It can be difficult and time consuming for the novice. If testing is not built into your development budget, it should be. The ROI is very high if you have an experienced developer.

See more of our web design posts on WavyBrainy; and leave comments below!

Do you have any questions about browser testing? Please feel to contact me.
Curt Staubach is Director of Web Development and Interactive at Ideopia.

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Advertising

More. Better. Faster: The New Age of Marketing.

Speed is essential in today's marketing

The world is running faster, and marketers need to get ahead of it. By the time a conventional marketing plan is created, it’s quite possible that the ground beneath it has moved. Our brands still need strategic gyroscopes, but they need to be created on the fly. It’s time to shed the old rules and approaches, and get fast! Here’s how:

Write long-term, realistic business objectives. But keep the strategies to achieve them shorter term and fluid.

Knowing who you are, why people are excited to come to work, and why your customers do business with you: That’s the core of your marketing not the ad du jour.

Inhale information to feed your brain. Download a good RSS reader. Keep track of your reputation, the competition, consumer and technological trends. Follow your customers and the information they chase. How can you turn it into action today?

Build your content distribution network. It’s the key to achieving ROI with content marketing. Create engaging, informative, funny, shareable content and adapt it to every social media platform you have. If people in your group can’t create content, make it their job to share it.

Accept more risk. Deploy tactics quickly to take advantage of emerging opportunities. Learn what you can from failures and move on. Thinking is good. Acting is better.

Communicate more often across more channels. Content matters, but so does frequency. Tweet, Pin, blog, Friend, and Follow as often as it makes sense.

Be relevant. Concentrate on engaged fans, customers, and potential customers. Tailor content marketing to their needs and wants.

Recruit people within your company but outside the marketing group to join forces on social media.

Have more meetings to share information within your group, but make them shorter. Ten minutes is best.

Get good intel. Spend less time on conventional research, but more time with analytics and monitoring. They tell you what people are actually doing in real time, as opposed to what they might do in the future.

Use the Internet to speed up cycle time for research. Put online focus groups and surveys to work. For even faster response, recruit a panel that’s familiar with your industry.

Be tactical in the short term, but never stop searching for the big idea that could crystallize your brand and catapult you to the next level.

 

 

 

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