Tag Archives: Voice of the Consumer

Web Marketing

Blogging – Should Your Business Drink the Koolaid?

One of our motto’s at Ideopia is “just because you can do something doesn’t mean you should.” Perhaps nothing fits this category better than blogs on corporate web sites. They can be hideous, pumped full of hype and hard sell, or they can be funny, chock full of useful content and make you love a brand even more. In that spirit, we offer a few observations that might help you decide to blog, or not to blog.

Do blog if you want to:
1. Entertain a small group of friends and your mother
2. Communicate and engage customers
3. Demonstrate expertise on key issues
4. Build search rankings for your site on specific business areas
5. Convert prospects and leads on the blog
6. Share information and ideas within your company
7. Make your brand come to life
8. Be open to opinions other than your own
9. Want a book deal

Don’t blog if you:
1. Need to control information flow
2. Value a corporate voice versus personality on your blog
3. Won’t accept negative comments
4. Want to broadcast instead of have a conversation
5. Just want to sell and market your services
6. Don’t have specific goals for your blog
7. Think your blog can outsmart Google
8. If you expect the same audience for your web site as your blog
9. Want a book deal

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PC Makes People Look Stupid, Again.

A Christian news site calls sprinter Tyson Gay "Tyson Homosexual."

Thanks to Chief Athens Correspondent, Dr. Moses Altsech, for the tip.

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Pump up, and Pork out.

A follow-up to my Outrage (see Voice of Consumer Category) rantings about my gym, the Mercy Healthplex in Anderson. I think the maintenance is getting better. I’ve actually noticed broken equipment that’s been fixed with 24 hours. But here’s the latest brand disconnect: A table right next to the club entrance and exit features muffins, cookies and other treats, so that a patron who may have lost 2oz of flab (mostly water), can put it back on again instantly. What happened to the good old Fruit Bowl?

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Marketing

Getting Fat and Crazy with Words

Every time I hear a young mother tell her toddler to “use his words,” I cringe. Tell the kid to blow out his peas and carrots instead, I say. There are too many words already. And the more words there are the cheaper they become. Thanks to the Internet, we have huge containers called websites, discussion boards, MySpace, and – the worst – personal, blogs, that overflow with words faster than a McDonald’s Dumpster. Our society is bloated with words while the average working stiff barely has enough time to floss every day. The “axis of evil,” of course, is the computer, especially the Apple computer. It’s too freaking easy. Copy, cut, paste, and share every last photo of your kid’s last soccer game, and then blow it out to all your friends, colleagues and family. Guess what? Outside of mom, dad and brother Billy Bob, nobody cares. I know, because plenty of my best friends don’t read my stuff.

Our customers are beleaguered by all our words. They’re deluged, frustrated, and close to exploding. That’s why I’m calling for a national word diet. We’ll train ourselves to think in haiku, and stick our fingers down our throats anytime we splatter down more than 50 words. Soon people will opt to visit wordless resorts free of scrolling text and email, or desperate emails from the Nicaraguan princesse who wants to launder her inheritance through your bowling league.

The problem is that rarely know when to stop, edit, slash, or burn. There’s too much available hard disk space, and by God we’ve got to fill it. My 200 words were up 88 words ago. See you in the bathroom.

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Little Signs

Not to flog a dead horse, but I keep coming across evidence that the safety and customer service problems at Mercy HealthPlex Anderson are endemic. I noticed yesterday that all the out-of-order signs on the treadmills and cross trainers are hand scrawled  on scraps of paper. The out-of-order signs on the vending machine are neatly laser printed and taped over the the coin slots to PREVENT use.

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